Job Description
Join Baltimore Connect Solutions as a dynamic Customer Service Specialist and become the face of our growing team! We're seeking passionate individuals to deliver exceptional client experiences in both part-time and full-time capacities. Enjoy a modern work environment with flexible scheduling, competitive compensation, and opportunities for career advancement. Perfect for students, career changers, or experienced professionals seeking work-life balance in Maryland's vibrant city.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism
- Resolve billing issues and product concerns using CRM systems
- Maintain accurate client records and documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upselling opportunities through needs-based conversations
- Participate in ongoing product training and team meetings
- Contribute to customer satisfaction metrics improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and multitasking capabilities
- Basic technical troubleshooting knowledge
- Positive attitude with problem-solving mindset