Job Description
Join our dynamic team at Southwest Solutions Group, a leader in customer experience innovation! We're seeking passionate individuals to deliver exceptional service while building meaningful connections with our diverse client base. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a supportive environment.
Why Join Us?
- Flexible part-time hours (20-30 hrs/week)
- Comprehensive training program
- Health benefits for part-time employees
- Employee discounts on company services
- Clear career advancement paths
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve service issues efficiently using CRM systems
- Process transactions accurately and maintain data integrity
- Collaborate with cross-functional teams to improve service delivery
- Document interactions and track performance metrics
- Identify upsell opportunities and promote company offerings
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including weekends
- Excellent communication in English and Spanish (bilingual a plus)
- Valid New Mexico driver's license (if field visits required)
- Background check and drug screen required