Job Description
Join our dynamic team at Horizon Solutions Group as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base in Pittsburgh and surrounding areas. This role offers flexible scheduling options including both full-time and part-time positions, perfect for students, career changers, and experienced professionals alike. Enjoy competitive hourly rates, comprehensive training, and opportunities for advancement in a supportive environment.
What We Offer:
- Flexible full-time/part-time schedules
- Health benefits for full-time roles
- 401(k) with company match
- Professional development stipend
- Modern downtown Pittsburgh workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM system
- Collaborate with technical support team for complex cases
- Meet performance metrics for call resolution and satisfaction
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional written and verbal communication skills
- Strong problem-solving abilities
- Ability to work flexible hours including evenings/weekends
- Valid Pennsylvania driver's license (if field visits required)
- Basic technical troubleshooting knowledge