Job Description
Join Our Growing Team in Oklahoma City!
Apex Support Solutions is looking for motivated individuals to join our customer service team. We pride ourselves on offering a supportive work environment where your schedule matters. Whether you are looking for a full-time commitment or a flexible part-time schedule, we have opportunities tailored to your needs.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00).
- Flexible scheduling including evening and weekend shifts.
- Comprehensive benefits package for eligible full-time employees.
- Opportunity for career growth within the company.
Don't miss this chance to advance your career in a role that fits your lifestyle.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with a focus on service recovery and satisfaction.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Document all interactions and account information in our CRM system.
- Provide accurate product and service information to clients.
- Collaborate with team leads to improve service processes and quality.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not required for enthusiastic candidates.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work evenings, nights, and weekends as required by the schedule.
- Reliable internet connection for remote or hybrid options.