Job Description
Join the Apex Logistics Team!
Apex Logistics Solutions is looking for dedicated professionals to join our growing team in Richmond, Virginia. We are currently seeking individuals who thrive in a fast-paced environment and are available for flexible scheduling, including evening and weekend shifts.
As a vital link in our logistics chain, you will ensure our clients receive exceptional service while managing complex inquiries efficiently.
Why You Should Apply:
- Competitive Pay: Starting at $22.50/hr with performance bonuses.
- Flexible Schedule: Choose shifts that fit your lifestyle, including evening and weekend availability.
- Benefits: Medical, dental, and vision insurance available after 90 days.
- Growth: Clear career path from Entry Level to Team Lead.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and chat during evening and weekend shifts.
- Resolve complex customer inquiries regarding orders, shipments, and account status with a focus on first-contact resolution.
- Accurately update and maintain customer records and internal CRM databases in real-time.
- Collaborate closely with the warehouse and shipping departments to resolve delivery discrepancies.
- Adhere to all company policies, safety regulations, and quality assurance standards for every interaction.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Logistics preferred.
- Minimum of 1 year of experience in customer service or logistics support.
- Mandatory Requirement: Must be available to work weekends (Saturday & Sunday) and evening shifts (4:00 PM - 12:00 AM).
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to remain calm and professional under pressure during peak hours.