Job Description
Are you looking for a stable career in Illinois with flexible scheduling? Apex Logistics Solutions is currently hiring dedicated Customer Service Representatives to join our growing team. We offer competitive pay, comprehensive benefits, and a supportive work environment focused on employee growth.
We are specifically seeking candidates who thrive in a fast-paced environment and are available for Evening and Weekend shifts. If you are a problem-solver with excellent communication skills, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $19.00 and $25.00 per hour based on experience.
- Flexible Scheduling: Evening and weekend shifts available to fit your lifestyle.
- Benefits Package: Health, dental, and vision insurance available for full-time employees.
- Professional Development: Paid training and clear pathways for career advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve complex customer issues and complaints efficiently, escalating to management when necessary.
- Process orders, returns, and exchanges accurately in the company CRM system.
- Update customer account information and maintain detailed records of all interactions.
- Collaborate with the logistics and warehouse teams to ensure timely delivery and customer satisfaction.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service experience in a call center or retail environment is a plus.
- Excellent verbal and written communication skills with a focus on customer retention.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and computer navigation.
- Ability to work evenings, weekends, and holidays as required by business needs.
- Strong problem-solving skills and the ability to remain calm under pressure.