Job Description
We are looking for a dynamic Customer Service Representative to join our growing team in El Paso, Texas. If you are a self-starter with excellent communication skills and are seeking a role with evening and weekend shifts, this is the perfect opportunity for you.
At Apex Support Solutions, we pride ourselves on delivering top-tier support to our clients. We offer a modern work environment, competitive pay, and the flexibility you need to balance your lifestyle. Whether you are looking for a part-time role or a stepping stone into a full-time career, we provide the training and support you need to succeed.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible Evening and Weekend schedules
- Comprehensive training provided
- Opportunity for growth within the company
Responsibilities
- Manage high-volume inbound and outbound customer inquiries during evening and weekend shifts.
- Provide technical troubleshooting and problem resolution for our clients.
- Accurately document all customer interactions and issues in the CRM system.
- Maintain a high level of professionalism and patience, even during peak hours.
- Collaborate with the support team to improve service protocols.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is preferred but not mandatory.
- Must be available to work evening and weekend shifts.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work independently and handle a high volume of calls.