Job Description
We are seeking a dedicated Customer Service Representative to join our dynamic team in Atlanta, GA. This role is perfect for individuals looking for a stable Full-Time position with flexible Evening and Weekend Shifts. If you excel in a fast-paced environment and have a passion for helping customers, we want to meet you.
At Apex Support Solutions, we prioritize work-life balance and employee growth. Our evening shifts offer a unique opportunity to support our client base while enjoying a predictable schedule.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues with patience and professionalism.
- Maintain accurate records of all interactions in our CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with the support team to improve service protocols.
- Adhere to all company policies, quality standards, and compliance regulations.
- Provide feedback to management regarding common customer concerns.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or call center environments.
- Strong verbal and written communication skills.
- Ability to work evenings (4:00 PM - 12:00 AM) and weekends.
- Proficient in Microsoft Office Suite and basic computer navigation.
- Strong problem-solving and multitasking abilities.
- Reliable transportation and punctuality.