Job Description
Are you seeking a career that fits your lifestyle? Apex Solutions Inc. is looking for motivated individuals to join our team in Charlotte, North Carolina.
We specialize in providing top-tier support services and are currently hiring for our evening and weekend shifts. This is an excellent opportunity for those seeking part-time flexibility or full-time stability with a leading industry player.
Why Choose Apex Solutions?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Choose shifts that work for you.
- Comprehensive Benefits: Health, dental, and vision insurance available for full-time roles.
- Career Growth: Clear pathways for internal advancement.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email during evening and weekend hours.
- Resolve customer issues and complaints with empathy and efficiency to ensure high satisfaction rates.
- Accurately log customer interactions and account details into our CRM database.
- Maintain a deep knowledge of company products and policies to provide accurate information.
- Collaborate with the support team to improve service processes and response times.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, call centers, or retail is highly preferred.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Basic computer literacy and typing proficiency of 35+ WPM.