Job Description
Are you looking for a flexible part-time role in Tampa? Sunshine Support Services is hiring dedicated Customer Service Representatives for our high-demand Evening and Weekend shifts. We are looking for motivated individuals who thrive in fast-paced environments and want to make a real impact.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle, specifically evenings (4 PM - 10 PM) and weekends.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for advancement within our growing organization.
- Modern Environment: Work in a state-of-the-art facility in the heart of Tampa.
We are currently Hiring Now and looking for team members who are ready to deliver exceptional service to our valued clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve product or service issues efficiently while maintaining high customer satisfaction scores.
- Document all customer interactions and account details accurately in our CRM database.
- Identify and escalate complex issues to the appropriate support teams.
- Collaborate with team leads to ensure operational goals are met during peak hours.
- Assist in training new hires on company policies and procedures.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Excellent verbal and written communication skills.
- Ability to work evenings (4 PM - 10 PM) and weekends without conflict.
- Proficiency with basic computer applications and typing speed of 40+ WPM.
- Strong problem-solving skills and a customer-centric mindset.
- Must be eligible to work in the United States.