Job Description
Are you looking for a rewarding career with flexible hours and excellent benefits? Omaha Prime Logistics is expanding our customer support team and is seeking dedicated professionals to join us for our high-impact Evening and Weekend shifts. We pride ourselves on providing top-tier service, and we want you to be part of our success story.
Why Apply?
- Competitive Pay: Earn between $18.50 and $24.00 per hour based on experience.
- Flexibility: Enjoy a predictable schedule with the option for Evening (4:00 PM - 12:00 AM) and Weekend shifts.
- Benefits: Comprehensive medical, dental, and vision insurance for full-time employees.
- Growth: Clear pathways for career advancement within our organization.
We are looking for individuals who are reliable, empathetic, and ready to deliver exceptional customer experiences.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues and complaints with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with the warehouse and sales teams to ensure seamless operations.
- Document all customer interactions and feedback in our CRM system.
- Adhere to all company policies, safety protocols, and quality standards.
- Identify opportunities to upsell products and improve customer satisfaction.
Qualifications
- High School Diploma or GED is required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong verbal and written communication skills.
- Must be available to work evenings and weekends on a rotating schedule.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to remain calm under pressure and handle difficult situations with empathy.