Job Description
Join Kansas City Solutions Inc as a Customer Service Representative and unlock flexible evening opportunities in the heart of the city! We're seeking passionate individuals to deliver exceptional support during our high-traffic evening hours. Whether you're balancing studies, family, or other commitments, our part-time and full-time roles offer competitive pay, comprehensive training, and a supportive team environment. Enjoy free parking, health benefits (for full-time), and opportunities for advancement. Perfect for night owls seeking rewarding work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Update and maintain customer records in CRM systems with 99% accuracy
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Identify upsell opportunities for premium services
- Participate in weekly evening team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in high-volume environment
- Exceptional communication skills and active listening ability
- Proficiency with CRM software (Salesforce experience a plus)
- Availability for evening shifts (4 PM - 1 AM) including weekends
- Type 45+ WPM with strong attention to detail
- Ability to multitask in fast-paced settings
- Positive attitude and conflict resolution expertise