Job Description
Are you a night owl seeking a rewarding career with a prestigious organization in the heart of New Orleans? Delta Hospitality Group is expanding our evening support team and is actively hiring individuals who thrive in dynamic environments.
We are looking for a reliable and customer-focused professional to join us. Whether you are a student looking for flexible hours or a professional seeking a shift that fits your lifestyle, we offer competitive pay and a supportive culture.
Why Join Us?
- Flexible evening schedules (4:00 PM - 12:00 AM).
- Competitive hourly wage with performance bonuses.
- Opportunities for career advancement within the company.
- Employee discounts and wellness programs.
Don't miss this chance to be part of a team that values your contribution.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist clients with account management, billing inquiries, and service troubleshooting.
- Document all interactions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify and escalate complex issues to the senior management team when necessary.
- Maintain a high level of product knowledge to provide accurate information to customers.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or call center operations is a plus but not mandatory.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work independently and manage time effectively during evening shifts.
- Must be authorized to work in the United States.