Job Description
Are you looking for a rewarding career in Baltimore with a schedule that works for you? Join our elite customer service team and enjoy the flexibility of evening shifts while maintaining a healthy work-life balance. We are seeking dedicated professionals to join our growing workforce in the heart of Maryland.
At Metro Baltimore Enterprises, we pride ourselves on delivering exceptional service to our community. Whether you are seeking part-time flexibility or a full-time career path, we offer a supportive environment where your contributions matter.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evening hours.
- Competitive Pay: Earn between $18.00 and $24.50 per hour based on experience.
- Benefits Package: Health, dental, and vision insurance for full-time employees.
- Professional Development: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email with a focus on evening hours.
- Resolve complex issues and escalations efficiently while maintaining a positive customer experience.
- Accurately update and maintain customer records and databases in our CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Adhere to all company policies, procedures, and compliance standards.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field is a plus.
- Strong verbal and written communication skills.
- Ability to work evenings and weekends as required by business needs.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Reliable transportation to and from the Baltimore office location.