Job Description
Join ConnectSphere Solutions as a Flexible Evening Customer Service Specialist and transform how customers experience support! We're seeking passionate individuals to deliver exceptional service during evening hours while enjoying a schedule that adapts to your life. Our Austin-based team thrives on innovation and work-life balance, offering competitive compensation and growth opportunities in a dynamic tech environment.
As a key member of our customer experience team, you'll resolve inquiries with empathy and expertise, ensuring every interaction builds lasting relationships. This role combines remote flexibility with occasional in-person collaboration at our modern downtown Austin hub.
Responsibilities
- Resolve customer inquiries via phone, chat, and email during evening shifts (5 PM - 10 PM CT)
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with day-shift teams to ensure seamless customer handoffs
- Identify process improvement opportunities and suggest solutions
- Meet/exceed monthly customer satisfaction (CSAT) targets
- Train on new products/services during quarterly upskilling sessions
- Participate in cross-functional projects to enhance service delivery
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in tech or retail
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to troubleshoot technical issues with minimal guidance
- Self-motivated with strong time management skills
- Available 20-30 hours weekly with strict evening schedule adherence
- Authorized to work in the United States