Job Description
Join FlexConnect Solutions as a Customer Service Representative and enjoy the perfect work-life balance with our flexible evening schedule. We're seeking passionate individuals to deliver exceptional support to our clients while maintaining a healthy work routine. This role is ideal for students, parents, or anyone seeking a rewarding part-time position in Orlando's thriving business landscape.
As a key member of our support team, you'll handle inquiries via phone, chat, and email, resolve issues efficiently, and contribute to our mission of customer excellence. We provide comprehensive training and a collaborative environment focused on growth and recognition.
Responsibilities
- Respond to customer inquiries via multiple channels (phone, email, chat)
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training for product updates
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6 months+ customer service experience
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficiency with Microsoft Office and CRM platforms
- Reliable internet connection for remote work options
- Flexibility to work evenings (4:00 PM - 11:00 PM)
- Positive attitude and commitment to customer satisfaction