Job Description
Join Georgia's premier tech service provider as a Customer Service Representative! We're seeking dynamic professionals to deliver exceptional support while enjoying Atlanta's vibrant culture. Full-time and part-time roles available with competitive benefits and growth opportunities.
As a key member of our team, you'll resolve inquiries, build client relationships, and contribute to our award-winning service culture. We offer flexible scheduling, comprehensive training, and a supportive environment perfect for both experienced professionals and career changers.
Why join us? • Industry-leading compensation • Health/dental/vision • 401k matching • Tuition reimbursement • Remote work options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with technical teams to resolve complex technical issues
- Maintain detailed records in customer databases and document interactions
- Identify upsell opportunities for premium service packages
- Participate in weekly team training sessions and performance reviews
- Support weekend and evening shifts as needed (flexible scheduling)
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with empathy and patience
- Ability to multitask in fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Authorized to work in the United States
- Reliable transportation to Atlanta office (hybrid options available)