Job Description
Join Fresno Connect Solutions as a Customer Service Representative and become the face of our growing tech support team! We're seeking dynamic individuals to deliver exceptional client experiences while working flexible hours in our vibrant Fresno office. Whether you're seeking part-time supplemental income or exploring full-time career growth opportunities, we offer competitive compensation and a supportive environment.
This role combines remote and on-site work, allowing you to serve diverse clients across Central Valley businesses. Our team thrives on innovation and collaboration, making this ideal for tech-savvy professionals who excel in fast-paced settings.
Responsibilities
- Respond to client inquiries via phone, email, and live chat with technical expertise
- Resolve hardware/software issues using diagnostic tools and remote access protocols
- Document cases accurately in CRM systems and maintain client satisfaction metrics
- Collaborate with Tier 2 engineers on complex technical escalations
- Conduct virtual training sessions for new software implementations
- Monitor system performance and proactively address potential disruptions
- Update knowledge base articles with latest troubleshooting solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or technical support role
- Proficiency with Windows/macOS, networking basics, and cloud platforms
- Exceptional communication skills with ability to simplify technical concepts
- Experience with Zendesk, Salesforce, or similar CRM systems
- Ability to work flexible shifts including evenings and weekends
- CompTIA A+ or similar certification a plus