Job Description
Join our award-winning team at Peak Performance Solutions, where we blend innovation with exceptional customer experiences. We're seeking dynamic individuals who thrive in fast-paced environments and are passionate about delivering outstanding service. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement in one of Colorado's most vibrant communities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues to first-contact resolution
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Identify upsell opportunities that align with customer needs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in a B2C environment
- Proficiency with CRM software (Salesforce or Zendesk)
- Exceptional verbal and written communication skills
- Ability to multitask in high-volume situations
- Available to work evenings/weekends (20-30 hours/week)
- Strong problem-solving and conflict resolution abilities