Job Description
Join our dynamic team at Omaha Community Services and make a meaningful impact in our community! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our mission-driven initiatives. Enjoy a flexible work environment with competitive benefits and opportunities for professional growth. Whether you're starting your career or seeking a new challenge, this role offers stability, purpose, and the chance to connect with fellow community advocates.
Why Work With Us?
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits (full-time)
- Paid time off and volunteer opportunities
- Professional development stipends
- Inclusive, supportive workplace culture
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in community outreach events (quarterly)
- Assist with onboarding new team members
- Identify opportunities for service enhancement
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Proficient with Microsoft Office and CRM software
- Valid Nebraska driver's license (for occasional off-site duties)
- Empathetic approach to community service
- Ability to pass background check