Job Description
Join Fort Worth's Top-Rated Service Team!
We're seeking dynamic Customer Service Representatives to deliver exceptional experiences to our growing client base. Both full-time and part-time opportunities available with flexible scheduling options. Perfect for career changers, students, and experienced professionals seeking work-life balance.
Why Choose Us?
- Industry-leading compensation + performance bonuses
- Comprehensive training program
- Modern downtown Fort Worth workspace
- Health benefits for full-time roles
- Career advancement pathways
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve billing and service issues with empathy and efficiency
- Update CRM systems with accurate customer information
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR)
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset