Job Description
Join our dynamic team at Baltimore City Retail Hub as a Customer Service Representative! We're seeking energetic individuals to deliver exceptional service to our diverse clientele. This role offers flexible scheduling and growth opportunities within our award-winning retail environment. Enjoy competitive pay, employee discounts, and a vibrant team atmosphere in the heart of downtown Baltimore.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process transactions accurately and maintain organized records
- Resolve customer concerns promptly using problem-solving techniques
- Collaborate with team members to ensure seamless store operations
- Contribute to a positive shopping experience through product knowledge
- Assist with inventory management and visual merchandising
- Participate in ongoing training to enhance service skills
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours including weekends
- Basic computer proficiency with POS systems
- Positive attitude and problem-solving mindset
- Must be 18+ years old
- Valid Maryland ID required