Job Description
Join TechHub Solutions, a dynamic tech company in San Francisco, as a Customer Service Associate! We're hiring both full-time and part-time roles with flexible schedules perfect for students. Enjoy competitive pay, comprehensive training, and a collaborative environment. Be part of our mission to deliver exceptional customer experiences while building your career in tech.
Why Apply?
- Flexible hours for students
- Health benefits and growth opportunities
- Modern downtown workspace
- Performance-based bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams
- Meet key performance metrics (CSAT, resolution time)
- Identify upsell opportunities for premium services
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent; students welcome
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown SF office