Job Description
Are you a people-person looking for a rewarding opportunity in the historic city of Boston? Horizon Customer Solutions is currently seeking a part-time Customer Experience Specialist to join our dynamic team. We pride ourselves on delivering top-tier support to our clients, and we need passionate individuals to help us maintain that standard.
As a key member of our support team, you will be the bridge between our company and our valued customers, ensuring every interaction is positive and efficient. We offer a competitive hourly wage and a supportive work culture.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming customer calls, emails, and live chat requests with professionalism and speed.
- Resolve Issues: Diagnose customer problems and provide accurate, effective solutions to ensure high satisfaction rates.
- Documentation: Log detailed interaction notes into our CRM system to track customer history and service metrics.
- Process Optimization: Identify common customer pain points and collaborate with management to improve service protocols.
- Product Advocacy: Promote company products and services to meet sales targets where applicable.
- Team Support: Assist in onboarding new team members and providing peer support during peak hours.
Qualifications
- Experience: Minimum 1 year of experience in customer service, retail, or hospitality is preferred.
- Education: High school diploma or equivalent required.
- Skills: Strong verbal communication skills with the ability to de-escalate tense situations.
- Technical Proficiency: Comfortable navigating computer systems, CRM software, and Microsoft Office Suite.
- Availability: Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Location: Must reside in or near the Boston, MA area.