Job Description
Join ConnectHub Solutions as a Customer Experience Specialist and transform how people interact with brands! We're seeking dynamic professionals to deliver exceptional support during evening and weekend hours in Oklahoma City and remote roles. This position offers the flexibility of non-traditional schedules while maintaining competitive compensation and growth opportunities. As a key member of our client success team, you'll resolve inquiries with empathy and efficiency, building lasting customer relationships. Our culture values work-life balance, professional development, and remote-first collaboration. Apply today to start your journey with an industry leader!
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening/weekend shifts
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Identify opportunities to improve customer experience workflows
- Maintain product knowledge through continuous training modules
- Support quality assurance initiatives through feedback collection
- Adapt to evolving client needs while exceeding service metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environments
- Exceptional written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced evening/weekend settings
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection for remote work
- Flexible availability for evenings (4 PM - 12 AM) and weekends