Job Description
Join Detroit's fastest-growing tech hub as a Customer Experience Specialist! We're seeking passionate individuals to elevate our client interactions while driving innovation in urban communities. This hybrid role combines downtown office collaboration with remote flexibility, offering growth opportunities in a startup environment committed to revitalizing Detroit's economy.
Responsibilities
- Manage client communication across digital and in-person channels
- Analyze customer feedback to identify service improvement opportunities
- Collaborate with product teams to enhance user experience
- Train new team members on service protocols
- Develop creative solutions for client retention challenges
- Monitor performance metrics and report weekly insights
Qualifications
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Valid Michigan driver's license
- Associate degree or equivalent experience