Job Description
Join our award-winning customer experience team in Raleigh's vibrant tech hub! We're seeking passionate evening professionals to deliver exceptional service during our peak hours. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement. Perfect for students, parents, or career changers seeking work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Free parking and public transit reimbursement
- Health benefits for full-time equivalents
- Professional development stipend
- Collaborative, inclusive culture
Responsibilities
- Resolve customer inquiries via phone, chat, and email during evening shifts (4 PM - 1 AM)
- Process orders and troubleshoot technical issues with empathy and efficiency
- Document interactions in CRM system with precision
- Collaborate with overnight teams for seamless handoffs
- Identify upsell opportunities based on customer needs
- Maintain 95%+ customer satisfaction metrics
- Participate in monthly process improvement workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service experience
- Exceptional written and verbal communication skills
- Proficiency with CRM systems (Salesforce experience a plus)
- Ability to work independently during evening hours
- Basic technical troubleshooting knowledge
- Flexibility to work weekends and holidays as needed
- Positive attitude under pressure