Job Description
Join Texas Retail Solutions and transform customer interactions into memorable experiences! We're seeking passionate Customer Experience Specialists to elevate our client relationships across Austin and beyond. Whether you're seeking flexible part-time hours or a full-time career move, our dynamic environment offers growth opportunities with competitive benefits.
Enjoy our modern workspace in downtown Austin, comprehensive training programs, and performance-based incentives. We value work-life balance with hybrid options and believe in recognizing outstanding contributions through our employee recognition program.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve customer inquiries and concerns with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service processes
- Identify opportunities for upselling and product education
- Participate in weekly performance reviews and training sessions
- Contribute to customer feedback analysis and service improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or retail experience
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Strong problem-solving and conflict resolution abilities