Job Description
Join Philadelphia's fastest-growing tech startup as a Customer Experience Specialist! We're seeking dynamic professionals to bridge the gap between our innovative products and our valued clients. This flexible part-time role offers competitive pay, remote options, and potential for full-time conversion. Perfect for students, career changers, or those seeking work-life balance in the City of Brotherly Love.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve technical issues with patience and precision
- Document interactions in CRM systems with 100% accuracy
- Collaborate with product teams to improve user experience
- Train customers on platform features and best practices
- Monitor social media for customer inquiries and feedback
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce knowledge a plus)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues methodically
- Self-motivated with strong time management abilities
- Philadelphia residency preferred (not required)