Job Description
Join our dynamic team at Oakland Community Services and become the voice of our brand! We're seeking passionate Customer Experience Specialists to deliver exceptional service to our diverse community. Enjoy a flexible schedule with part-time and full-time opportunities available in our vibrant downtown Oakland location. Benefits include: Competitive compensation, health insurance, retirement savings plan, and professional development programs.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve complex issues using CRM tools and collaborative problem-solving
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to stay updated on products/policies
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational abilities
- Spanish bilingual certification highly desirable