Job Description
Are you ready to accelerate your career? Apex Tech Solutions is urgently hiring a dedicated Technical Support Specialist for our Weekend Part-Time shift in the heart of Fort Worth, TX.
We are looking for tech-savvy individuals who thrive in a fast-paced environment. This role offers a fantastic opportunity to work flexible hours while maintaining a high standard of technical excellence.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00).
- Weekend shifts (Saturday & Sunday) with evening options.
- Remote-friendly culture with on-site support.
- Professional development opportunities.
If you are a problem-solver with a passion for technology, we want to hear from you today.
Responsibilities
- Provide expert technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all technical interactions and resolutions in our ticketing system.
- Collaborate with the engineering team to escalate complex issues.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED required; Associate degree preferred.
- Basic understanding of Windows, macOS, and mobile operating systems.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Must be available to work weekends and evening shifts.
- Previous customer service experience is a plus.