Job Description
Are you a night owl looking for the perfect work-life balance? Apex Solutions Group is seeking a dedicated Weekend Part-Time Night Support Specialist to join our high-performing San Francisco team. We offer competitive compensation, a dynamic work environment, and the flexibility you need to thrive. If you excel under pressure and enjoy helping others, we want to hear from you!
Responsibilities
- Manage Customer Inquiries: Efficiently handle a high volume of support tickets via phone, email, and chat during evening and weekend hours.
- Problem Resolution: Diagnose and resolve technical or product-related issues with a focus on customer satisfaction and first-contact resolution.
- System Documentation: Maintain accurate and up-to-date records of all interactions, issues, and resolutions within our CRM systems.
- Collaboration: Communicate effectively with day-shift team members to ensure seamless continuity of support and escalate complex issues when necessary.
- Process Improvement: Identify recurring issues and suggest process improvements to enhance the overall customer experience.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Experience: Previous experience in customer support or technical assistance is preferred.
- Availability: Must be available to work Weekends and Nights (e.g., Friday-Monday 6:00 PM - 2:00 AM).
- Skills: Strong written and verbal communication skills; proficiency with basic computer applications and CRM software.
- Attitude: A proactive, patient, and empathetic approach to problem-solving.