Job Description
Join our dynamic team at Night Owl Services Inc., a leader in 24/5 customer support solutions. We're seeking Weekend Part-Time Night Shift Associates to deliver exceptional service during peak evening hours. This role is perfect for students seeking flexible hours with competitive pay and growth opportunities. Enjoy a supportive environment where your contributions make a real impact!
Responsibilities
- Provide 24/5 customer support via phone, chat, and email during weekend night shifts
- Resolve technical issues and troubleshoot software/hardware problems
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to SLAs and performance metrics for response times
- Participate in ongoing training to enhance technical knowledge
Qualifications
- High school diploma or equivalent (students currently enrolled welcome)
- Basic computer proficiency and troubleshooting skills
- Strong communication and problem-solving abilities
- Availability to work weekends (Fri-Sun) 10 PM - 6 AM
- Ability to work independently in a remote environment
- Customer service experience preferred but not required
- Reliable internet connection and quiet workspace