Job Description
Are you looking for a flexible work-life balance in the beautiful city of Colorado Springs? Apex Systems is seeking a dedicated Weekend Part-Time IT Support Specialist to join our growing team. We are looking for a tech-savvy individual who thrives in a fast-paced environment and enjoys helping others solve technical challenges.
In this role, you will be responsible for maintaining our IT infrastructure and providing top-tier support to our clients during our high-demand weekend shifts. This is an excellent opportunity to gain hands-on experience while enjoying a consistent schedule.
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for end-users, including printers, laptops, and network connectivity.
- Server Maintenance: Perform routine monitoring and maintenance of on-premise servers to ensure 99.9% uptime during business hours.
- Help Desk Support: Assist walk-in clients and remote users with password resets, account provisioning, and software installation.
- Asset Management: Track inventory of IT equipment and ensure proper tagging and logging of all hardware assets.
- Security Compliance: Enforce security protocols and assist in the deployment of security patches during off-peak hours.
- Documentation: Maintain accurate records of support tickets, resolutions, and system changes in our ticketing system.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in Computer Science or IT preferred.
- Experience: 1-2 years of experience in technical support, IT help desk, or a related field.
- Technical Skills: Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts.
- Availability: Must be available to work weekends (Saturday and Sunday) with the ability to work occasional overtime or holidays.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to think critically and troubleshoot complex technical issues independently.