Job Description
Join our dynamic team at the prestigious Metropolitan Hotel in Washington DC! We're seeking energetic Weekend Guest Services Associates to deliver exceptional hospitality experiences to our discerning clientele. This flexible part-time role offers competitive compensation in a vibrant downtown setting, perfect for students, professionals, or anyone seeking weekend work-life balance. Enjoy complimentary hotel amenities, staff discounts, and opportunities for advancement within our award-winning hospitality group.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation inquiries and optimize room occupancy through upselling
- Handle guest requests promptly and coordinate with housekeeping/engineering teams
- Maintain accurate guest records in property management systems
- Process payments and resolve billing discrepancies efficiently
- Uphold stringent cleanliness and safety standards in public areas
- Collaborate with cross-departmental teams for seamless guest experiences
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work efficiently in fast-paced weekend environments
- Strong problem-solving abilities with attention to detail
- Proficiency in property management systems (Opera or similar)
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Washington DC attractions and services
- Valid DC work permit if applicable