Job Description
Join Fort Worth Community Solutions and become part of our award-winning team! We're seeking dynamic individuals for flexible roles that fit your schedule—whether you're seeking weekend part-time opportunities or full-time career growth. Enjoy competitive pay, comprehensive benefits (even for part-timers!), and a vibrant workplace culture.
As a Customer Service Specialist, you'll directly impact our community by delivering exceptional experiences. We provide paid training, career advancement paths, and inclusive workplace benefits including health insurance, retirement plans, and paid time off.
Why Choose Us?
- Flexible scheduling options including weekends
- Industry-leading compensation with performance bonuses
- Clear career progression to full-time roles
- Modern, collaborative workspace in downtown Fort Worth
- Comprehensive benefits package including medical/dental/vision
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve client inquiries and issues with empathy and efficiency
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives
- Adhere to company protocols and compliance standards
- Support community outreach programs on weekends as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Strong communication and conflict resolution skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible hours including weekends
- Detail-oriented with strong organizational abilities
- Positive attitude and commitment to community service