Job Description
Join Nexus Solutions Inc. and become part of Indianapolis' fastest-growing customer experience team! We're seeking dynamic individuals to fill both weekend part-time and full-time roles with flexible scheduling. Our modern downtown office offers a collaborative environment with competitive benefits, including health insurance and 401K matching. Perfect for students, career changers, or professionals seeking work-life balance. Enjoy free parking, daily catered lunches, and opportunities for rapid advancement.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Process transactions and resolve inquiries with efficiency
- Collaborate with cross-functional teams on service improvements
- Maintain accurate records in CRM systems
- Support weekend operations with rotating Saturday shifts
- Contribute to team performance metrics and KPIs
- Train new associates on company protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work weekends and flexible hours
- Positive attitude with customer-first mindset
- Basic data entry and multitasking abilities
- Valid Indiana ID and reliable transportation