Job Description
Are you a night owl with a passion for technology and customer service? We are looking for a dedicated Weekend Evening Support Specialist to join our dynamic team in London. This part-time role offers the perfect work-life balance, allowing you to work from our modern Canary Wharf office or remotely during your preferred evening shifts.
In this pivotal role, you will be the first point of contact for our clients after hours, ensuring seamless technical operations and superior customer satisfaction. If you thrive in a fast-paced environment and have excellent problem-solving skills, we want to hear from you.
Why join us?
- Flexible Schedule: Enjoy a consistent part-time schedule with weekend availability.
- Competitive Pay: Earn a competitive salary within the London market.
- Professional Growth: Access to training programs and career progression opportunities.
- Modern Environment: Work in a state-of-the-art office in the heart of London.
Apply today to become part of our growing team!
Responsibilities
- Provide high-quality technical support and troubleshooting for client systems via phone and email during evening hours.
- Monitor system performance and respond to critical alerts or incidents immediately.
- Document all support tickets, resolutions, and interactions in our CRM system accurately.
- Escalate complex technical issues to the Senior Support Team during business hours.
- Collaborate with the wider team to ensure continuity of service during weekend shifts.
- Maintain a positive and professional demeanor when interacting with diverse clients.
- Assist in the setup and configuration of hardware and software for new clients.
Qualifications
- Previous experience in a technical support or customer service role (1-2 years preferred).
- Strong knowledge of Windows, macOS, and common office software.
- Excellent verbal and written communication skills with a focus on clarity.
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to work independently with minimal supervision during evening shifts.
- Flexibility to work weekends (Saturday and Sunday) as required.
- Valid right to work in the United Kingdom.