Job Description
Join Nexus Solutions Inc. as a Weekend Customer Service Specialist and transform weekend hours into career growth! We're seeking energetic professionals to deliver exceptional client experiences during our peak weekend operations. Perfect for students, parents, or career changers seeking flexibility without sacrificing earning potential. Full-time opportunities available for high performers.
Why Choose Us?
- Competitive weekend premiums + performance bonuses
- Flexible scheduling (Sat/Sun shifts)
- Free professional development workshops
- Health benefits for 30+ hour/week roles
- Clear pathways to full-time leadership positions
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and in-person
- Process transactions and resolve billing discrepancies
- Train customers on digital platforms and mobile apps
- Collaborate with cross-functional teams to resolve escalations
- Maintain detailed documentation in CRM systems
- Contribute to weekend service improvement initiatives
- Support inventory management during off-peak hours
Qualifications
- 1+ years customer service or retail experience
- Weekend availability mandatory (Sat/Sun 8AM-6PM)
- Proficiency with POS systems and CRM software
- Strong conflict resolution and communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent; college preferred
- Basic math skills for transaction accuracy