Job Description
Join our dynamic team at Urban Hub Boston as a Weekend Customer Service Specialist! This entry-level role offers flexible weekend shifts (Saturdays & Sundays) perfect for students, recent graduates, or career changers seeking work-life balance. You'll be the face of our innovative urban lifestyle center, assisting diverse clientele with inquiries, transactions, and experiences while developing valuable professional skills in a fast-paced environment.
Responsibilities
- Deliver exceptional customer service through in-person interactions and digital support
- Process transactions accurately and maintain organized cash handling procedures
- Manage inventory and stock replenishment for designated product zones
- Resolve customer inquiries and escalations with professionalism
- Collaborate with cross-functional teams to optimize weekend operations
- Implement visual merchandising standards to enhance customer experience
- Document operational insights and contribute to continuous improvement
Qualifications
- High school diploma or equivalent; students currently enrolled in college encouraged
- Weekend availability (both Saturday and Sunday shifts required)
- Basic proficiency with POS systems and digital communication tools
- Strong interpersonal skills with ability to engage diverse audiences
- Ability to stand/walk for extended periods and handle light lifting (up to 25 lbs)
- Detail-oriented approach to transactions and inventory management
- Positive attitude and commitment to team collaboration
- No prior experience necessary - comprehensive training provided