Job Description
Welcome to TechFlow Solutions! We are Urgently Hiring for a Part-Time Weekend Tech Support Specialist in the vibrant city of Austin, TX.
Are you looking for a rewarding career with a flexible schedule? We are seeking motivated individuals to join our dynamic team during Evening and Weekend Shifts. As a key member of our support team, you will help clients navigate technical challenges and ensure seamless operations.
Why Join Us?
- Competitive Pay: $18 - $25 per hour
- Flexible Scheduling: Perfect for students or second-job seekers
- Modern Work Environment
Responsibilities:
- Provide top-tier technical support to clients via phone and email during evening and weekend hours.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and technical resolutions accurately.
- Collaborate with the on-site team to resolve escalated tickets.
- Assist in the setup and configuration of new devices and networks.
Qualifications:
- High school diploma or GED required.
- Basic to intermediate computer proficiency and knowledge of Microsoft Office.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday & Sunday) and rotating evening shifts.
- Reliable internet connection and a quiet workspace are essential.
Responsibilities
- Provide top-tier technical support to clients via phone and email during evening and weekend hours.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and technical resolutions accurately.
- Collaborate with the on-site team to resolve escalated tickets.
- Assist in the setup and configuration of new devices and networks.
Qualifications
- High school diploma or GED required.
- Basic to intermediate computer proficiency and knowledge of Microsoft Office.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday & Sunday) and rotating evening shifts.
- Reliable internet connection and a quiet workspace are essential.