Job Description
We are seeking motivated and detail-oriented professionals to join our growing team in New York. We are currently urgently hiring for part-time positions focused on customer support and technical assistance. If you value flexibility and want to work in a dynamic environment, we want to hear from you.
Why Join Us?
- Flexible evening and weekend schedules.
- Competitive hourly pay.
- Opportunity for growth within the company.
- Modern, collaborative workspace.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening and weekend shifts.
- Troubleshoot and resolve technical issues for our clients efficiently.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the support team to identify and address recurring issues.
- Maintain a high level of product knowledge to assist users effectively.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must be available to work evenings, weekends, and holidays.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.