Job Description
Are you looking for a flexible schedule in the heart of New York City? Apex Digital Solutions is urgently hiring dedicated individuals to join our remote support team. We are seeking reliable candidates who are available for evening and weekend shifts. This is a fantastic opportunity for students, parents, or professionals seeking work-life balance.
As a Part-Time Customer Service Representative, you will be the first point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure our customers have a seamless experience. We offer competitive pay, comprehensive training, and a supportive work environment.
Why Join Us?
- Flexible Schedule: Focus on your evening and weekend availability.
- Competitive Pay: Earn $18.00 - $25.00 per hour based on experience.
- Remote Friendly: Work from the comfort of your home in New York.
- Growth Opportunities: Potential for full-time advancement.
Key Responsibilities
- Manage high-volume incoming calls and emails with a professional and empathetic tone.
- Assist customers with product inquiries, troubleshooting, and order tracking.
- Resolve complex issues efficiently while maintaining high Customer Satisfaction (CSAT) scores.
- Update customer accounts and records accurately in our CRM database.
- Collaborate with team leads to improve service protocols and workflows.
- Document all interactions and feedback for quality assurance.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or administrative experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Must be available to work Evenings (4:00 PM - 12:00 AM EST) and Weekends (Sat & Sun).
- Proficient in MS Office Suite and Google Workspace.
- Reliable internet connection and a quiet workspace.
Apply today to secure your position!
Responsibilities
- Manage high-volume incoming calls and emails with a professional and empathetic tone.
- Assist customers with product inquiries, troubleshooting, and order tracking.
- Resolve complex issues efficiently while maintaining high Customer Satisfaction (CSAT) scores.
- Update customer accounts and records accurately in our CRM database.
- Collaborate with team leads to improve service protocols and workflows.
- Document all interactions and feedback for quality assurance.
Qualifications
- High school diploma or equivalent required.
- Previous customer service or administrative experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Must be available to work Evenings (4:00 PM - 12:00 AM EST) and Weekends (Sat & Sun).
- Proficient in MS Office Suite and Google Workspace.
- Reliable internet connection and a quiet workspace.