Job Description
Join our award-winning team at Bluegrass Hospitality Group as we seek a dynamic Evening Receptionist to become the welcoming face of our luxury hotel. This urgent opening offers immediate start for candidates who thrive in fast-paced environments and excel at creating exceptional guest experiences. Enjoy competitive compensation, flexible scheduling, and opportunities for advancement within our growing hospitality group.
Responsibilities
- Manage front desk operations during evening hours, including check-ins, check-outs, and guest inquiries
- Process payments, maintain accurate financial records, and manage cash handling procedures
- Coordinate with housekeeping, security, and maintenance teams to ensure seamless operations
- Handle reservation modifications and troubleshoot guest issues with professionalism and empathy
- Maintain a clean, organized reception area and ensure all amenities are properly stocked
- Utilize hotel management software (Opera) for booking management and reporting
- Act as primary emergency contact during evening shifts, following established protocols
Qualifications
- Minimum 1 year experience in front desk or hospitality reception role
- Proficiency in hotel management systems and MS Office Suite
- Exceptional communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Valid KY driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services
- High school diploma or equivalent required