Job Description
We are urgently hiring enthusiastic and motivated individuals to join our dynamic team as Evening Customer Service Representatives in Atlanta, Georgia. This is a fantastic opportunity for entry-level candidates seeking a flexible schedule that works around their lifestyle. If you are looking for a career with growth potential and a supportive environment, we want to hear from you today.
As an Evening Support Specialist, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and care. We offer a competitive hourly wage and a benefits package for eligible part-time employees.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve customer complaints and issues efficiently while maintaining a positive and empathetic attitude.
- Accurately document all customer interactions and account information in our CRM system.
- Provide product information and explain service features to clients effectively.
- Collaborate with the morning shift team to ensure seamless communication and continuity of service.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Maintain a clean and organized workspace and adhere to all company policies and procedures.
Qualifications
- High school diploma or equivalent (GED) required.
- No prior experience necessary; full training provided.
- Must be available to work evenings (e.g., 4:00 PM - 10:00 PM) and weekends.
- Strong verbal communication skills and a professional phone manner.
- Basic computer proficiency and typing skills.
- Reliable transportation and the ability to pass a background check.