Job Description
Join our dynamic team in Detroit! We're urgently seeking part-time customer service representatives with flexible schedules to support our growing client base. This is your chance to make an immediate impact while enjoying work-life balance. No nights or weekends required! Apply today and start within 48 hours.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues efficiently using CRM tools
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics while maintaining quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to work flexible hours (days/evenings)
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Positive attitude and team player mindset