Job Description
Join our dynamic team immediately as a Part-Time Customer Service Representative at Global Solutions Ltd. in Central London. This urgent opening requires a proactive individual to handle high-volume customer inquiries via phone, email, and chat. We're seeking someone passionate about delivering exceptional service while maintaining a fast-paced, collaborative environment. Immediate start available for the right candidate!
Perfect for students or professionals seeking flexible hours (20-25 hrs/week). Enjoy competitive pay, modern workspace, and career growth opportunities. Apply today and make an impact!
Responsibilities
- Handle 50+ daily customer inquiries across multiple channels
- Resolve technical issues using knowledge base and escalation protocols
- Document interactions accurately in CRM system
- Collaborate with sales team to upsell premium services
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
- Support weekend rotational shifts as needed
Qualifications
- 1+ years customer service experience required
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to type 40+ WPM with 98% accuracy
- Available for evening/weekend shifts (Thu-Sun)
- UK work authorization mandatory
- Quick learner with problem-solving mindset