Job Description
Join our dynamic team immediately! Global Solutions Ltd. is urgently hiring a Part-Time Customer Service Representative to deliver exceptional client experiences in our fast-paced London office. This role offers flexible hours and competitive pay for motivated professionals ready to make an impact.
As a key member of our support team, you'll handle inquiries, resolve issues, and maintain client satisfaction through personalized service. Perfect for students or career changers seeking flexible work with growth opportunities. Immediate start required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently while maintaining service quality standards
- Update CRM systems accurately to document interactions and track resolutions
- Collaborate with cross-functional teams to address complex client needs
- Identify upsell opportunities to enhance client retention and revenue
- Maintain product knowledge through continuous training updates
Qualifications
- Previous customer service experience preferred but not essential
- Exceptional verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Right to work in the UK (mandatory)