Job Description
Join our award-winning team as an Urgently Hired Part-Time Customer Service Representative! GlobalConnect Solutions is seeking energetic professionals to deliver exceptional support to our international clientele. This high-impact role offers immediate start with flexible scheduling (20-25 hours/week) and competitive compensation. Ideal for students, career changers, or those seeking supplemental income. Enjoy a vibrant office atmosphere in Central London with comprehensive training and growth opportunities. Don't miss this chance to build your customer service expertise while making real impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex billing and technical issues with empathy and efficiency
- Document all interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to escalate critical cases
- Maintain service excellence while meeting SLA targets
- Proactively identify process improvement opportunities
Qualifications
- Proven customer service experience (remote or in-office)
- Exceptional communication skills in English
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM software (Salesforce preferred)
- Ability to work flexible hours including weekends
- UK work authorization and right to work
- Positive attitude under pressure