Job Description
Are you looking for a flexible schedule that perfectly fits your lifestyle? Horizon Support Solutions is urgently hiring for our Weekend Part-Time Customer Service team in Detroit, MI. We are seeking dedicated individuals who want to make a meaningful impact while enjoying a healthy work-life balance. Join a dynamic, fast-paced environment where your skills are valued, your time is respected, and career growth is encouraged.
Why Join Us?
- Flexible Schedule: Focus on your personal life with guaranteed weekend shifts (Saturday & Sunday).
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Workplace: Work in a state-of-the-art facility in the heart of Detroit.
- Supportive Team: Join a culture that prioritizes collaboration and employee well-being.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and complaints with patience, empathy, and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Collaborate with team leads and cross-functional departments to improve service standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Previous customer service or retail experience is a plus but not mandatory.
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work weekends (Saturday & Sunday) and evening shifts as scheduled.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.